Privacy Policy

Who we are

Balanceology (“we”, “us”, “our”) provides coaching, consulting and coach training services. We are the data controller for the personal information you share with us.

If you have any questions about this notice or your data, you can contact us at:
📧 hello@balanceology.uk

What personal data we collect

We may collect:

Name
Email address
Phone number (if provided)
Billing and payment information (processed securely via Stripe)
Information you provide in enquiry forms or emails
Technical data such as IP address, browser type, and website usage data (via website cookies and analytics)

How we collect your data

We collect personal data when you:

Fill in a contact form on our website (hosted on Wix)
Join our mailing list
Purchase a product or service
Communicate with us by email or online
Use our website (via cookies and analytics tools)

Why we process your data (lawful bases)

We only use your data when we have a lawful basis under data protection law:

Contract – to provide services or products you purchase
Consent – when you opt in to receive emails or marketing
Legitimate interests – to run and improve our business and website
Legal obligation – where we must keep records for legal or tax reasons

Email marketing

We use Mailchimp to manage our email list and send communications.
You will only receive marketing emails if you have given clear consent.

You can unsubscribe at any time using the link in our emails.

Payments

Payments are processed securely by Stripe. We do not store your full payment card details.

Website hosting

Our website is hosted on Wix, which may process limited technical data (such as IP address and site usage) to operate and secure the website.

Who we share your data with

We only share personal data with trusted service providers who help us operate our business, including:

Wix (website hosting)
Mailchimp (email marketing)
Stripe (payment processing)

These providers act as data processors and are required to protect your data.

International transfers

Some of our service providers (such as Mailchimp and Stripe) may process data outside the UK. Where this happens, appropriate safeguards are in place in line with data protection law.

How long we keep your data

We keep personal data only for as long as necessary, including:
Client records – for legal, tax, and business record requirements
Email marketing data – until you unsubscribe
Enquiry data – for a reasonable follow-up period

Your data protection rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (in some circumstances)
Restrict or object to processing
Withdraw consent at any time (for marketing)

To exercise your rights, contact us at hello@balanceology.uk.

Complaints

If you are not happy with how we handle your data, you can contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Our website uses cookies to ensure it works properly and to understand how visitors use it. You can manage cookie preferences through our cookie banner.

Updates

We may update this notice from time to time. The latest version will always appear on our website.

Last updated: February 2026

Balanceology Ltd
balanceology.uk

Privacy Policy

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