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Burnout Coach CPD Course

Terms and Conditions


By subscribing to this online course, you are entering into THIS AGREEMENT for the arrangement of education and coaching services between JAYNE MORRIS, of Balanceology  (“Company”) Unit 3, 22a Griffin Road, Clevedon, North Somerset, BS21 6HH and yourself (“Client”) collectively, the “Parties.”

Whereas, Client is desirous of engaging Company’s services and/or programmes for education and coaching and in order to do so and in consideration for the mutual covenants contained herein, the Parties understand and agree to the following both in and out of sessions/group programmes, including but not limited to face to face conversations, emails, texts, zoom and phone calls:


  1. Company offers service in good faith. Any advice or instruction provided in any interaction between Client and Company is not a substitute for professional advice by medical or psychiatric doctors, it is responsibility of Client to get appropriate professional treatment for any symptoms of disease or dis-order experienced by Client. 

  2. Company holds an ICF accredited ACTP qualification in Personal & Professional Coaching issued by Barefoot Coaching Ltd, University of Chester accredited Masters’ Level PG Cert in Personal & Professional Coaching and London Metropolitan University accredited Masters’ Level Advanced Diploma in Integrative Art Psychotherapy.  Company also holds a post graduated level Coach Supervision Certification issued by Barefoot Coaching Ltd in addition to numerous other personal development qualifications.

  3. Company is accredited by the NCIP (National Council Integrative Psychotherapists), AC (Association for Coaching), EMCC (European Mentoring and Coaching Council) and the ICF (International Coaching Federation).  Company is a member of the NCP, AC, EMCC and ICF, and may be required to share Client’s name, contact details and the dates/duration of retreat/sessions/group programme participation with the NCP, AC, EMCC and/or ICF should they request evidence of Company’s coaching log at any time as part of their routine membership checks.   Company adheres to and follows NCP, AC, EMCC and ICF Ethics and Guidelines.

  4. No warranty or guarantee is given by Company that Client’s personal problems (either expressed or implied in any interactions) can or will be resolved.

  5. Company does not accept any liability or responsibility for any consequences of Client’s use of Company’s services, beneficial or otherwise.  Client is solely responsible for use of any advice and information, own interpretation of what is seen or heard, or any effects on Client or others which Client attributes to any interactions with Company.

  6. In no event shall Company be liable to any person(s) for any loss or damage of any kind which may occur as a result of Company’s services. By using Company’s services and enrolling in a session/group programme, Client releases Company, officers, employers, employees, directors, related entities, trustees, affiliates, and successors from any and all damages that may result from anything and everything. The sessions/group programmes are the only educational and/or coaching service(s) being provided. Client accepts any and all risks, foreseeable or unforeseeable, arising from these transaction(s) and out of this Agreement.

  7. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services. Client agrees that use of Company’s services is at Client’s own risk.

  8. Client confirms that all the information Client has provided regarding name, place of residence etc. are true and correct (if Client chooses to conceal true identity Client will tell Company, so Company may choose whether or not to work with Client).  Client agrees to disclose and update all information regarding Clients’ health so Company can provide continued safe assessments.

  9. Company will confidentially protect your private information by all reasonable means.  Company will store and maintain any electronic and hardcopy information in accordance with current law (5 years for notes, 7 years for accounts). 

  10. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information that: (a) is now or subsequently becomes generally available to the public; (b) the Company or Client had rightfully in its possession prior to disclosure by the disclosing party; (c) the Company or Client rightfully obtains from a third party.

  11. Company agrees not to disclose, reveal or make use of any Confidential Information learned of through its transactions with Client, during discussion with Client, the coaching session with Company, or otherwise, without the written consent of Client. Company shall keep the Confidential Information of the Client in strictest confidence and shall use its best efforts to safeguard the Client’s Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft.

  12. To the extent that Client participates in group-coaching programs or interacts with other clients, Client agrees information received by Client about other clients’ business or personal matters shall be considered Confidential Information and not be disclosed with the prior written consent of the disclosing party.

  13. If Company thinks there is a real likelihood of Client self-harming or harming others (including objects) Company reserves the right to report this to the appropriate authority.

  14. If at any time Client feels, thinks or believes Client to be in a crisis or a situation that requires emergency assistance, Client will seek appropriate assistance (for example by phoning: Emergency 999).

  15. Company has a duty of care to you and may refer you to another service if unable to assist you.  The service offered by Company is governed and bound by UK law.  Company has full and current professional indemnity, public and products liability insurance.

  16. Fees (which are non-refundable) are to be paid to Company prior to or at the start of each session for the agreed amount of time.  Group Programme fees are due in full 4 weeks in advance to confirm your booking. Single session fees (where applicable) are due 1 week in advance of each session. A cancellation/rescheduling fee of 50% will be paid if you cancel or reschedule a booking without at least 4 weeks’ notice for group programmes and 72 hours’ notice for single session appointments, except in the case of a medical emergency.

  17. If you are under the influence of any medication, illegal drugs or alcohol at the time of your session Company reserves the right to treat you, and should your session be cancelled as a result of this, you will be charged the full session fee.If you fail to turn up for your pre-booked session, without first informing Company you will be charged the full session fee.

  18. No resale of services is permitted. Client agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the retreat/sessions (including retreat/sessions materials).This agreement is not transferrable or assignable without the Company’s prior written consent.

  19. No transfer of intellectual property permitted. Company’s copyrighted and original materials shall be provided to the Client for his/her individual use only and a single-user license. Client shall not be authorised to use any of Company’s intellectual for Client’s business purposes. Client shall not be authorised to share, copy, distribute, or otherwise disseminate any materials received from Company electronically or otherwise without the prior written consent of the Company. All intellectual property, including Company’s copyrighted course materials, shall remain the sole property of the Company. No license to sell or distribute Company’s materials is granted or implied.

  20. This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior and contemporaneous agreements, negotiations and understandings, oral or written. This Agreement may be modified only by an instrument in writing duly executed by both parties.

  21. Neither party will be liable for failure to perform any obligation under this Agreement to the extent such failure is caused by a force majeure event. These include acts of God, natural disasters, war, civil disturbances, actions by a governmental entity, strikes, and other causes beyond the party’s reasonable control. The party affected by the force majeure event will provide notice to the other party within a commercially reasonable time and will use its best efforts to resume performance. Obligations not performed due to a force majeure event will be performed as soon as reasonably possible when the force majeure event ends.

  22. Should Company need to withdraw services at any time, Company may do so, will provide as much notice as possible and will provide you with a reason why.

  23. Upon execution of This Agreement by ticking the box where requested, the Parties agree that any individual, firm Company, associates, corporations, joint ventures, partnerships, divisions, subsidiaries, employees, Companies, heirs, assigns, designees or consultants of which the signee is a Company, officer, heir, successor, assign or designee is bound by the terms of THIS AGREEMENT.

  24. Consent given electronically via the tick box on the booking form shall constitute a legal and binding instrument. Both parties warrent to have complete authority to enter into THIS AGREEMENT.




Jayne Morris MCC

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